First Class?

Grip socks are mandatory for all participants, ensuring safety and stability during your workout. If you forget your grip socks, don’t worry—we have them available for purchase. Please wear appropriate attire that allows for freedom of movement. Remember to bring a water bottle to stay hydrated throughout your session. Water bottles are sold in the studio.

Parking?

K-Town Location

We recommend allowing a few extra minutes before class to find street parking nearby. There is typically metered and free street parking available within walking distance of the studio, but availability may vary depending on the time of day.

DTLA Location

Paid parking is available at the Alloy parking structure in the same building at $3 per 30 minutes.
Free street parking is also widely available in the surrounding area.

Schedule & Reservation

To reserve your spot, please make all reservations online through our website or Mindbody app. This ensures a seamless booking process and guarantees your place in the class. Please note that all reservations are non-transferable and may only be used by the person who made the booking. Sharing or transferring your account or class reservation to another person is strictly prohibited. Your class schedule and instructors are subject to change without notice due to unforeseen personal circumstances. We apologize for any inconvenience this may cause.

Purchases & Cancellation Policy

Please note that all purchases are final sale. We accept various payment methods, including credit/debit cards and online payments through our secure platform. Cancellations must be made at least 12 hours before class.

• Late Cancel Fee: $20 — applies to class cancellations made within 12 hours of the scheduled start time.
• No Show Fee: $30 — applies when a client does not attend class and fails to cancel in advance.

All fees are automatically charged to the card on file and apply to all clients with no exceptions.

Refund Policy

At Flow Pilates, we are committed to providing straightforward and transparent purchasing options for our services. All purchases made at Flow Pilates are final. We do not offer refunds or exchanges for any reason.

Late Policy

If you arrive more than 10 minutes after the scheduled start time of a class, you will not be able to join the session. We encourage all members to arrive on time to fully benefit from the class and minimize disruptions.

Membership

You may cancel your membership at any time through your online account portal or by contacting us via email. To avoid being charged for the next billing cycle, please submit your cancellation at least 14 days prior to your next renewal date.

For Flow Max Membership contracts, a $200 early termination fee will apply if canceled before completing the agreed contract term.

For Flow Pro Membership contracts, a $300 early termination fee will apply if canceled before completing the agreed contract term.

Pregnant policy

At Flow Pilates, your safety and well-being are our top priority.

If you are pregnant and entering or beyond your second trimester, we kindly require a doctor’s note confirming that you are cleared to participate in group Pilates sessions. For more individualized support and modifications, we highly recommend booking private sessions, especially as your pregnancy progresses. Our instructors can tailor movement to your changing needs, ensuring a safe and effective experience. Please notify us of your pregnancy before class, even in the early stages, so we can best support you.